Expires 1 month from now
Telesales (6 months) at TP
Telesales
full-time
| Individual contributor
Nairobi,
Nairobi County,
Kenya
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Job Summary
As a Telesales Agent you will be responsible for contacting potential and existing customers over the phone to promote and sell the client's services, aiming to generate leads and close sales by actively listening to customer needs, presenting services, addressing concerns and negotiating deals to meet sales target.
Job Details
- Use persuasion skills to sell products and services to potential and existing customers
- Develop relationships with customers and encourage repeat sales
- Set and work towards daily, monthly, or quarterly sales goals
- Document calls, leads, sales, and other key metrics
- Analyze data to identify target customers and improve sales
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out to enable you respond to customer inquiries efficiently.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and providing professional customer support.
- Managing database records, drafting status reports on customer service issues.
- Data entry and research as required to troubleshoot customer problems.
Requirements
- Minimum of 1 year of experience as a Telesales agent, BPO background and/or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Degree/Diploma in any related field
- C1 English and excellent grammar skills
- Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
- Great people skills
- A sales-oriented approach
- Proactive personality and self-motivator
- Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
- Outstanding written and verbal communication skills, great phone etiquette and elevated speech
- Should be flexible to work in night shift.
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
About Company
Teleperformance
At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s. We are customer experience management experts.