Expires 2 weeks from now
Project Coordinator | Teleperformance
BPO
full-time
| Individual Contributor
Nairobi,
Nairobi County,
Kenya
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Job Summary
You will be accountable for the full life cycle, end to end delivery of multiple operational, business, IT and telephony focused projects, through the effective management of multi-disciplined project teams and using planning tools including MS Project and Timeline. You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace. The ideal candidate must have experience in account management, 3rd party (Internal and External) vendor management, project management and/or operations management within a Contact Centre environment. You must be able to manage simultaneous complex projects and work across internal and external teams and demonstrate an ability and experience of conflict management to resolution.
Job Details
- Thrive in a fast paced environment
- Be organised and have the ability to manage several projects at the same time.
- Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills.
- Ability work autonomously, seeking permission to proceed as required from Internal and External stakeholders.
- Confident with managing changing requirements, able to action rapid impact analysis and make recommendations.
- Strong Prince2 methodology (Planning, Governance, Reporting), experience in Agile delivery.
- Strong Risk and Issues Management and reporting.
- Able to demonstrate strong IT skills, including MS Office suite, MS Project and MS Planner.
- Process and system adaptability and fluency.
Requirements
- Educated to degree level or equivalent
- Must have experience of sole responsibility for end to end project delivery within a Contact Centre or similar environment
- Experience of external customer facing projects
- Outstanding stakeholder relationship skills (internal and external)
- Proven delivery of cross functional projects, ideally including over £1m initiatives
- Experience of operational improvement projects, IT application development and deployment projects, telephony projects
- Current Prince 2 Practitioner qualification (Agile qualification preferred)
We thank all applicants for their interest. However, due to the large volume of applications we receive, only shortlisted candidates will be contacted.
About Company
Teleperformance
At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s. We are customer experience management experts.