Expired 1 month from now
Desktop and Site Support Technician I (Mombasa -based)
Information Technology
full-time
| Individual Contributor
Mombasa,
Mombasa County,
Kenya
Share this job
Job Summary
Desktop and Site Support Technician I is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Job Details
- Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Virtual desktop troubleshooting for remote staff.
- Perform laptop, desktop, printer and hardware setup and configurations.
- Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Work with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
- Interact with numerous computer platforms in a multi-layered, client server environment.
- Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
- Train and orients staff on use of hardware and software.
- Recommend and / or perform upgrades on systems to ensure longevity.
- Work with procurement staff to purchase hardware, software and related supplies.
- Assess functional needs to determine specifications for purchases.
- Assist infrastructure engineering and support resources in maintaining LAN/WAN and telecom systems, including physical installation and other support as required.
Requirements
- 0 to 2 years’ Experience in desktop support role
- Degree in IT or related field
- Extensive experience supporting end users in a geographically dispersed technology environment.
- Strong organizational skills and attention to detail.
- Strong verbal and written communication skills in English (business fluent) Organization sensitive and able to maneuver between various / conflicting interests.
- Having the drive to realize objectives and combine various goals as a personal ambition.
- Great ability of thinking outside set paths and able to produce several solutions to different situation
- Highly skilled in presenting data, creating, and presenting PowerPoint presentations to global audience and industry leaders
We thank all applicants for their interest. However, due to the large volume of applications we receive, only shortlisted candidates will be contacted.
About Company
Teleperformance
At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s. We are customer experience management experts.