Lean Six Sigma Consultant

Job Summary

As a Lean Six Sigma Consultant within TP Digital you will play a pivotal role in driving digital transformation across our UKISSA business and have the opportunity to engage with our global organization. This position involves leading and supporting clients and internal teams to enhance and optimize business processes using Lean Six Sigma methodologies, with a strong focus on digital innovation and data-driven decision-making. You will collaborate closely with the Analytics and Technology Product teams to identify and implement cutting-edge solutions that enhance efficiency, customer experience, and business performance. As a strategic thinker, you will design best practice digital service solutions, encompassing operating models, processes, automation, data analytics, and technology. You will articulate the value of these solutions to internal stakeholders and clients, ensuring alignment with digital transformation goals.

Job Details

Key Responsibilities 

• Digital Transformation: Leverage your experience in process improvement to identify opportunities for automation, AI, and analytics-driven solutions. 
• Presentation Skills: Confidently present findings and recommendations to senior audiences, utilizing MS PowerPoint for impactful delivery. 
• Communication: Exhibit excellent interpersonal and communication skills, both written and verbal, to engage stakeholders effectively. 
• Analytical Skills: Employ strong diagnostic and analytical skills to solve complex problems and develop pragmatic, tech-enabled solutions. 
• Business Case Development: Quantify, analyse, and develop business cases to support digital transformation initiatives. 
• Data Proficiency: Utilize Excel and other analytical tools for data gathering, root cause analysis, and performance trending. 
• Process Improvement: Identify and implement process automation and digital tools to enhance operational efficiency. 
• Strategic Awareness: Demonstrate a solid understanding of digital strategy, emerging technologies, and fact-based problem-solving capabilities. 
• Project Management: Exhibit strong project management skills, working collaboratively to deliver digital initiatives under tight deadlines. 
• Initiative: Work independently and take initiative to drive projects forward. 
• Leadership: Provide guidance to team members and promote a digital-first mindset.

Specific Responsibilities 

• Collaborate with the organization’s LSS Black Belt and the wider Digital and Analytics teams. 
• Apply Lean Six Sigma methodology to both internal and client-facing digital projects. 
• Engage with stakeholders, data analysts, and product teams to understand current digital challenges and opportunities. 
• Quantify and prioritize digital transformation initiatives to maximize impact. 
• Map existing digital and process workflows and identify areas for process automation and AI integration. 
• Identify and evaluate emerging technologies that support critical analysis and automation in digital operations. 
• Analyse data and develop digital performance metrics to measure the impact of automation and AI-driven changes. 
• Develop actionable digital roadmaps and track progress to ensure successful implementation of solutions. 
• Create and execute digital process improvement procedures to drive operational efficiencies. 
• Prepare communication plans for various stakeholders and deliver presentations as needed. 
• Flexibility to work UK and US hours as required to accommodate different time zones and project demands.

Requirements

Qualifications & Experience 

• Certification: Lean Six Sigma Green Belt Certified (Essential). Black Belt Training is advantageous. 
• Experience: Minimum of 3 years in an LSS role or continuous improvement function, with experience in digital transformation. 
• Digital Awareness: Strong understanding of automation, AI, analytics, and digital tools that drive transformation for clients. 
• Project Management: Proven project management experience with the ability to manage multiple digital projects simultaneously.

About Company

Teleperformance

https://tpkenya.seamlesshiring.com

At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s. We are customer experience management experts.